Shipping policy

Processing Time:  
Orders are typically processed within 1-3 business days. Custom or made-to-order items may require additional time, with an estimated processing period of 5-7 business days.

Shipping Rates & Delivery Times:  
We offer both standard and express shipping options for domestic orders within Australia.

We offer free standard shipping on all orders over $350.

For international orders, shipping rates are calculated at checkout based on the destination and selected shipping method. 

Shipping Carrier:  
For domestic orders within Australia, we primarily use Australia Post. If another carrier is used, this will be specified at the time of shipment. You will receive a tracking number once your order has shipped, allowing you to monitor its progress.

International Shipping:
International orders may be subject to customs fees, taxes, and duties, which are the responsibility of the recipient. Please check with your local customs office for more information on potential charges.

Order Tracking:
Once your order has been shipped, you will receive an email with your tracking number and a link to track your package online. Please allow 24-48 hours for the tracking information to update.

Lost or Damaged Items:
In the unlikely event that your package is lost or arrives damaged, please contact our customer service team within 7 days of the delivery date. We will work with you to resolve the issue promptly, which may include offering a replacement or refund.

Address Errors:  
Please ensure that your shipping address is correct before finalizing your order. We are not responsible for delays or additional shipping costs incurred due to incorrect or incomplete addresses.

Holiday Shipping: 
During peak holiday seasons, processing and shipping times may be longer than usual. We recommend placing orders early to avoid delays.

Returns & Exchanges: 
For details on returns and exchanges, please refer to our Return Policy. Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.

Contact Us:
If you have any questions or concerns regarding our shipping policy, please reach out to our customer service team. We are here to assist you.